refund policy

At Modern Maven Sdn. Bhd., we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund policy. Please review the details below.

1. Eligibility for Refunds

• To be eligible for a refund, items must be returned within 7 days of receiving your order.
• Items must be unused, in their original condition, and in the original packaging with all tags attached.
• A receipt or proof of purchase must be included with the return.

2. Non-Refundable Items

The following items are non-refundable:

• Gift cards.
• Items marked as final sale.
• Worn or damaged items.

3. Return Process

To initiate a return for a refund, please follow these steps:

1. Contact our support team at [email protected] within the return period.
2. Provide your order number and reason for the return.
3. After your return request is approved, you will receive instructions on how to return your item.

4. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days (typically 3-10 business days, depending on your bank or payment provider).

5. Shipping Costs

• Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

6. Exchanges

• If you wish to exchange an item, please return the original item and place a new order for the desired item.

7. Contact Us

If you have any questions regarding our refund policy, please contact us at:

Modern Maven Sdn. Bhd.
Email: [email protected]
Business Address: B-06-18, Tingkat 6, Megan Plaza Pheonix, Jalan 2/142A, KM10, Jalan Cheras, 56000 Cheras W.P. Kuala Lumpur, Malaysia