FAQ

1. What is the return policy?

You can return items within 7 days of receiving your order. To be eligible for a return, items must be unused and in their original packaging. Please refer to our Return Policy for more details.

2. How long does shipping take?

We aim to ship your order within 7 days of processing. Delivery times may vary based on your location. You will receive a tracking number once your order has shipped.

3. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we are unable to make changes.

5. How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will guide you through the process of returning the item for a replacement or refund.

7. Do you offer exchanges?

Yes, exchanges can be made for a different size or color. Please return the original item and place a new order for the desired item.

8. How can I contact customer support?

You can reach our customer support team at [email protected]. We aim to respond to all inquiries within 24-48 hours.

9. Do you ship internationally?

Currently, we only ship within Malaysia. Please check back for updates on international shipping options in the future.

10. Where can I find your Terms and Conditions?

You can find our Terms and Conditions here.